Customer Support:

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Our SMART BOTTLE® Guarantee

At KRW Packaging Machinery Inc., we stand by the quality of SMART BOTTLE® and your satisfaction.

  • If you are not satisfied with your purchase you have 30 days from the date of purchase to either replace it or receive a full refund in the manner of your original payment.
  • Products received after 30 days will not be honored.
  • Items to be exchanged should be in new condition and unaltered.
  • Shipping costs are the responsibility of the purchaser and will not be reimbursed.
  • Products damaged through abuse and misuse will not be refunded.
  • If your Smart Bottle proves to be defective you will be sent a replacement Smart Bottle of equivalent size and configuration at no cost to you.
  • To request a refund or exchange for sending us product, please contact customer service at 828.658.0912 between the hours of 9:00AM-5:00 PM EST or use our Contact Form.
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Patented SMART BOTTLE® invented and made by:

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KRW Packaging Machinery, Inc.

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Copyright © 2018 Smart Bottle Incorporated. All rights reserved.

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